Collection: Frequently Asked Questions (FAQs)

Currently, we can securely process payments from American Express, Discover, Diner's Club, JCB, Visa, Venmo, MasterCard, PayPal and Apple Pay thanks to secure payment processing by Stripe. We also have a financing partnership with Klarna. Select Klarna at checkout to apply for financing options for your e-bike and pay in installments.

Your order can only be cancelled before it is shipped. To cancel the order, please email us at support@yolowaybike.com. Order cancellation may not be possible on weekends or holidays.

In-stock orders typically ship within 3 business days, unless otherwise stated on the product page. Please allow 2-8 business days for your shipment to arrive. For pre-orders, please refer to the shipping date on the product page. You will receive a shipping confirmation to your email address once the order has shipped.

We offer $50 exclusively for military, teachers, police officers, firefighters and medical professionals.

Due to the failure of our delivery partner to deliver the bike as required during transportation, parts of the wear and scratches may be caused by the parts colliding, although we have packed all the parts to prevent these situations as much as possible. Please send us the relevant pictures via support@yolowaybike.com, we will solve it for you.

To be eligible for a return, your item must be in the same condition that you received it, i.e. unworn and unused, or the e-bike must have less than ten (10) miles on the odometer and must include all items that were in the box (charger, keys, hardware, etc.) and be in the original packaging. For specific fees, please contact us at support@yoloway.com.

Your e-bike will arrive partially assembled. There are just a few parts to assemble once you take the bike out of the box. For unpacking and assembly instructions, please visit our YouTube channel .

Yoloway recommends that no more than one adult rides the bike at a time. This ensures safer riding conditions and better maneuverability and control for the rider.

Yoloway e-bike is water resistant, which means the bike won't let water in easily. If you ride on wet roads, your bike will be fine. However, if your battery gets stuck in puddles or your bike gets into water and the electrical parts get wet, it may cause damage. Rider Safety Tip: Riding in the rain is quite dangerous, so be careful. When riding on wet surfaces, wipe off all the water from the surface of your board, especially from the charging port, and don't charge your bike until it's dry. FYI: The warranty does not cover water damage.

Absolutely. Just pedal and ride like a regular bike.

Please enter your discount code when you are on the checkout page.

Yes, any bike shop can perform repairs on your bike. If you need help with your order, our customer support is happy to help. Contact us at support@yolowaybike.com.